How AI-Powered Chatbots Revolutionize Customer Support Across Channels

October 24, 2024

Eduardo - Published by Toolzz Blog

Revolutionizing Customer Support with AI-Powered Chatbots Changing the Game and Improving User Experience

The way we interact with businesses is changing rapidly. With the rise of digital transformation, customers expect instant responses and personalized support. Traditional customer support models are no longer sufficient, and companies are turning to AI-powered chatbots to revolutionize their customer support, providing 24/7 availability and instant responses to frequently asked questions, thus enhancing the overall customer experience.

In a real-world context, chatbots are being used to resolve more than 50% of tickets, freeing up human customer support agents to focus on more complex issues. For instance, a company can create a chatbot using Toolzz Bots to handle frequently asked questions, provide order updates, and even offer personalized product recommendations. This enables businesses to provide 24/7 support, improving the overall customer experience and increasing customer satisfaction.

By integrating Toolzz Bots with other tools in the Toolzz ecosystem, businesses can create a truly omnichannel customer support experience. Whether it's automating routine tasks, providing personalized support, or simply being available 24/7, AI-powered chatbots are setting a new standard for customer experience, and companies should take advantage of this technology to stay ahead, enhancing the overall customer journey and increasing customer satisfaction.

Explore an interactive demo of Toolzz Bots, a powerful no-code platform that allows you to create chatbots that operate 24/7

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Plano

R$ 399

Plan

Features:

Starter

(in the annual plan)

Unlimited chatbots

2 users

2,000 conversations per month

Native integrations and Webhooks

Custom Javascript and CSS

Toolzz branding removed

Support via FAQ and chatbotFile

Sending Module

Create and organize folders

Integration with Toolzz Chat

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Humanized support via chat and email

/ mês

Plan

Enterprise

Unlimited chatbots

5 users

10,000 conversations per month

Native integrations and Webhooks

Custom Javascript and CSS

Toolzz branding removed

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Agent bot (Integration with Toolzz Chat)

Humanized support via chat and email

Features:

Free

Free

Unlimited bots

200 chats/month

Native integrations and Webhooks

Custom Javascript and CSS

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with Toolzz Chat

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Humanized support via chat and email

Plan

Features:

Consultative

Offer your employees and clients a ChatGPT-style chatbot on WhatsApp, trained with your content and knowledge base.

ChatGPT on WhatsApp

+

+

Combine the power of Toolzz Bots with Toolzz Connect and integrate your chatbot with your CRM, payment method, ERP and more than 400 available integrations.

Integrate your chatbot with over 400 tools

+

Create your virtual secretary
with bots in your call center

Offer intelligent user support 24 hours a day, with more than 50% of tickets being resolved by chatbots.

+

CALL ROUTING
Direct calls to the responsible sectors in an automated way. Using bots, identify the subject of the ticket and forward it to the most appropriate team to resolve it.

INTEGRATE YOUR BOT WITH TOOLZZ CHAT
Combine Toolzz Bots with Toolzz Chat and publish your chatbot to widget, Whatsapp, Instagram and other channels.

RESOLVE 50% OF TICKETS USING BOTS
Intelligent user support 24 hours a day, with more than 50% of tickets being resolved by the chatbot.

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