How Chatbots Are Revolutionizing 24/7 Customer Support

October 24, 2024

Eduardo - Published by Toolzz Blog

Maximize Customer Support with 24/7 Chatbots & Real Time Analytics for Business Success

Revolutionize Customer Support with 24/7 Chatbots. The way we interact with customers is changing. With the rise of digital channels, customers expect instant responses to their queries, 24 hours a day, 7 days a week. According to a recent study, 75% of customers prefer to use online channels for support, rather than phone or email, and are looking for instant and personalized support.

In the context of customer support, chatbots have proven to be a game-changer. For instance, a leading e-commerce company used Toolzz Bots to create a chatbot that resolves over 50% of customer inquiries, freeing up human agents to focus on more complex issues. The chatbot was integrated with the company's CRM system, allowing it to access customer data and provide personalized responses. By automating routine tasks, chatbots enable companies to reduce response times and increase customer satisfaction. With the ability to handle multiple conversations simultaneously, chatbots are ideal for handling large volumes of customer inquiries.

By combining the power of Toolzz Bots and Toolzz Connect, companies can create a seamless and efficient customer support experience that is available 24/7. Whether it's resolving routine inquiries or providing personalized support, chatbots are revolutionizing the way we interact with customers. Join the revolution and discover how Toolzz Bots can transform your customer support operations, freeing up human agents to focus on more complex issues and increasing customer satisfaction.

Explore an interactive demo of Toolzz Bots, a powerful no-code platform that allows you to create chatbots that operate 24/7

Demo Bots

Create chatbots in minutes.

No-code chatbot creation platform that operates 24/7. Resolve over 50% of tickets with chatbots 🤖

and without the need to code.

Over 3,000 companies worldwide use our technologies.

Bots for Service and Support

Bots for Finance and Collections

Bots for Marketing and Lead Generation

Bots for Scheduling and Sales

Bots for HR and Selection Process


Bots for Employee Onboarding

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Recommendation Bots


Creation of personalized Bots!

Automate your operations

One platform,
bots for your entire team

Plano

R$ 399

Plan

Features:

Starter

(in the annual plan)

Unlimited chatbots

2 users

2,000 conversations per month

Native integrations and Webhooks

Custom Javascript and CSS

Toolzz branding removed

Support via FAQ and chatbotFile

Sending Module

Create and organize folders

Integration with Toolzz Chat

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Humanized support via chat and email

/ mês

Plan

Enterprise

Unlimited chatbots

5 users

10,000 conversations per month

Native integrations and Webhooks

Custom Javascript and CSS

Toolzz branding removed

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Agent bot (Integration with Toolzz Chat)

Humanized support via chat and email

Features:

Free

Free

Unlimited bots

200 chats/month

Native integrations and Webhooks

Custom Javascript and CSS

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with Toolzz Chat

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Humanized support via chat and email

Plan

Features:

Consultative

Offer your employees and clients a ChatGPT-style chatbot on WhatsApp, trained with your content and knowledge base.

ChatGPT on WhatsApp

+

+

Combine the power of Toolzz Bots with Toolzz Connect and integrate your chatbot with your CRM, payment method, ERP and more than 400 available integrations.

Integrate your chatbot with over 400 tools

+

Create your virtual secretary
with bots in your call center

Offer intelligent user support 24 hours a day, with more than 50% of tickets being resolved by chatbots.

+

CALL ROUTING
Direct calls to the responsible sectors in an automated way. Using bots, identify the subject of the ticket and forward it to the most appropriate team to resolve it.

INTEGRATE YOUR BOT WITH TOOLZZ CHAT
Combine Toolzz Bots with Toolzz Chat and publish your chatbot to widget, Whatsapp, Instagram and other channels.

RESOLVE 50% OF TICKETS USING BOTS
Intelligent user support 24 hours a day, with more than 50% of tickets being resolved by the chatbot.

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OUR PRODUCTS

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Intelligent support with chatbots

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