How to Automate 50 Percent of Customer Service Tickets with Chatbots

October 24, 2024

Eduardo - Published by Toolzz Blog

Boost Customer Satisfaction with 50% Automated Support Using AI Chatbots for Business

In today's fast-paced digital landscape, customer service expectations are higher than ever. With the rise of social media and online reviews, providing timely and effective support is crucial for businesses to maintain a positive reputation. Manually handling a high volume of customer inquiries can be overwhelming, leading to delayed responses and decreased customer satisfaction. This is where automation comes in – specifically, chatbots. Businesses need to adapt to these changing expectations to remain competitive.

Imagine having a virtual assistant that can resolve over 50% of customer service tickets, freeing up your team to focus on more complex issues. This is a reality with Toolzz Bots, a no-code platform for creating custom chatbots that operate 24/7. By integrating Toolzz Bots with your CRM, ERP, and other systems, you can provide seamless support to your customers. For instance, a chatbot can be programmed to answer frequently asked questions, route calls to the responsible departments, and help with order tracking and returns.

By leveraging the capabilities of Toolzz Bots, businesses can not only improve customer satisfaction but also reduce costs and increase productivity. With the ability to automate routine tasks and provide personalized support, you can take your customer service to the next level. Start creating your custom chatbot today and see the impact for yourself, transforming your customer service operations with ease and efficiency, and enjoying the benefits of a more streamlined and effective support system.

Explore an interactive demo of Toolzz Bots, a powerful no-code platform that allows you to create chatbots that operate 24/7

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Creation of personalized Bots!

Automate your operations

One platform,
bots for your entire team

Plano

R$ 399

Plan

Features:

Starter

(in the annual plan)

Unlimited chatbots

2 users

2,000 conversations per month

Native integrations and Webhooks

Custom Javascript and CSS

Toolzz branding removed

Support via FAQ and chatbotFile

Sending Module

Create and organize folders

Integration with Toolzz Chat

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Humanized support via chat and email

/ mês

Plan

Enterprise

Unlimited chatbots

5 users

10,000 conversations per month

Native integrations and Webhooks

Custom Javascript and CSS

Toolzz branding removed

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Agent bot (Integration with Toolzz Chat)

Humanized support via chat and email

Features:

Free

Free

Unlimited bots

200 chats/month

Native integrations and Webhooks

Custom Javascript and CSS

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with Toolzz Chat

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Humanized support via chat and email

Plan

Features:

Consultative

Offer your employees and clients a ChatGPT-style chatbot on WhatsApp, trained with your content and knowledge base.

ChatGPT on WhatsApp

+

+

Combine the power of Toolzz Bots with Toolzz Connect and integrate your chatbot with your CRM, payment method, ERP and more than 400 available integrations.

Integrate your chatbot with over 400 tools

+

Create your virtual secretary
with bots in your call center

Offer intelligent user support 24 hours a day, with more than 50% of tickets being resolved by chatbots.

+

CALL ROUTING
Direct calls to the responsible sectors in an automated way. Using bots, identify the subject of the ticket and forward it to the most appropriate team to resolve it.

INTEGRATE YOUR BOT WITH TOOLZZ CHAT
Combine Toolzz Bots with Toolzz Chat and publish your chatbot to widget, Whatsapp, Instagram and other channels.

RESOLVE 50% OF TICKETS USING BOTS
Intelligent user support 24 hours a day, with more than 50% of tickets being resolved by the chatbot.

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