How to Automate Customer Support with Intelligent 24/7 Chatbots

October 16, 2024

Eduardo - Published by Toolzz Blog

Boost Customer Satisfaction with 24/7 Intelligent Chatbots Automation for Effortless Support

The way we interact with customers is changing rapidly. With the rise of messaging apps and social media, customers expect instant responses to their queries, 24/7. To meet this demand, businesses are turning to intelligent chatbots to automate their customer support. These chatbots can resolve up to 50% of tickets, freeing up human agents to focus on more complex issues. By automating customer support, businesses can improve customer satisfaction, reduce costs, and increase productivity. Intelligent chatbots can be integrated with CRM, payment method, and ERP systems.

In a real-world context, a company like an e-commerce retailer can use a chatbot to answer frequently asked questions about products, track orders, and even help with returns. For example, a customer can ask the chatbot Where is my order? and the chatbot can quickly respond with the order status. This not only improves the customer experience but also reduces the workload of human customer support agents. Businesses can integrate chatbots with their CRM, payment method, and ERP systems, and publish them on multiple channels, such as WhatsApp, Instagram, and their website, to provide a more efficient customer support system.

By automating customer support with intelligent chatbots, businesses can improve customer satisfaction, reduce costs, and increase productivity. With a user-friendly platform, you can create your own virtual secretary, without needing to program or have extensive technical knowledge. Simply drag and drop blocks to create your chatbot and start automating your customer support today! Publish your chatbot on multiple channels, such as WhatsApp, Instagram, and your website, to provide a more efficient customer support system.

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Unlimited chatbots

5 users

10,000 conversations per month

Native integrations and Webhooks

Custom Javascript and CSS

Toolzz branding removed

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Agent bot (Integration with Toolzz Chat)

Humanized support via chat and email

Features:

Free

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Unlimited bots

200 chats/month

Native integrations and Webhooks

Custom Javascript and CSS

Support via FAQ and chatbot

File Sending Module

Create and organize folders

Integration with Toolzz Chat

Integration with WhatsApp

In-depth analytics reports

AI integration blocks

Humanized support via chat and email

Plan

Features:

Consultative

Offer your employees and clients a ChatGPT-style chatbot on WhatsApp, trained with your content and knowledge base.

ChatGPT on WhatsApp

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Combine the power of Toolzz Bots with Toolzz Connect and integrate your chatbot with your CRM, payment method, ERP and more than 400 available integrations.

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Create your virtual secretary
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Offer intelligent user support 24 hours a day, with more than 50% of tickets being resolved by chatbots.

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CALL ROUTING
Direct calls to the responsible sectors in an automated way. Using bots, identify the subject of the ticket and forward it to the most appropriate team to resolve it.

INTEGRATE YOUR BOT WITH TOOLZZ CHAT
Combine Toolzz Bots with Toolzz Chat and publish your chatbot to widget, Whatsapp, Instagram and other channels.

RESOLVE 50% OF TICKETS USING BOTS
Intelligent user support 24 hours a day, with more than 50% of tickets being resolved by the chatbot.

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